Development of the public services system in the context of digitalization of public administration

  • Tetiana Serohina Dnipropetrovsk Regional Institute for Public Administration National Academy for Public Administration under the President of Ukraine
Keywords: public service system, e-government, digitalization, administrative procedure, information


The study reveals the inseparability of the trends of digitalization of society from the modern system of public services, which is one of the leading elements of e-government. Particular attention is paid to the advantages of its involvement, as well as problematic issues that arise on domestic soil in the introduction of new technologies. It is proposed to consider the concept of "State in a smartphone" through the prism of the stages of formation of e-government. Emphasis is placed on the need to take into account the experience of foreign countries in developing a system of public services in modern conditions.


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How to Cite
Serohina, T. (2020). Development of the public services system in the context of digitalization of public administration. Public Administration Aspects, 8(1 SI), 117-119.