Normative provision of the institute of appeals in the system of providing public services
AbstractIt is established that one of the first elements of ensuring the proper level of efficiency in the process of providing a public service is the appeals procedure. The need to prevent the possible influence of a subjective factor on the part of an official of a public authority requires the creation of the necessary basis, both theoretical and practical. However, attention of domestic scientists is not sufficient to the institute of appeals, so there is no single approach to defining the notion to date. It is revealed that the definition of the concept of "appeals" in the field of public service provision was not found in the legislative framework too. Therefore, it is proposed to update the provisions of the Preamble to the Law of Ukraine "On Citizens' Appeals" in the context of the public service delivery system.The peculiarity of the institute of appeals is the status of a person who is considered, depending on the sphere of public service, as a "subject of treatment", "educational seeker", "patient", "person, individual social groups, who are in difficult life circumstances and cannot independently to overcome”, which requires special attention.It is revealed that among the categories of appeals defined in the Law of Ukraine “On Citizens' Appeals”, the most relevant to the content of the concept of “appeals” in the public service delivery system is the statement.The application procedure is covered in more detail in the by-laws. In particular, it is approved the Classifier of Citizens' Appeals in the Cabinet of Ministers of Ukraine Decree No. 858 of September 24, 2008 and it is approved Methods of assessing the level of organization of work with appeals of citizens in the executive bodies in the Cabinet of Ministers of Ukraine Decree of June 24, 2009, No. 630.It is established that a considerable level of detailed fixing in the domestic regulatory framework of the procedure of appeals takes place only in the field of administrative services. The necessity of supplementing the mechanism of public service provision with a component related to the procedure of appeal is substantiated.
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