Цифрова трансформація публічного управління: перспективні на-прямки досліджень
Ключові слова:
цифрова трансформація, публічне управління, цифровий розвиток, цифрові послуги, цифровізація, мережеве управління, цифрові платформи
Анотація
Цифрова трансформація стала глобальним трендом, який пронизує всі сфери життя суспільства, включаючи публічне управління та адміністрування. Однак залишається дискусійним питання щодо глибини та наслідків перемін, що викликані повсюдним впровадженням цифрових технологій. Оскільки саме цифрове суспільство, а можна сказати, і цифрова цивілізація, знаходяться у стані трансформаційних змін, аналіз процесів, що відбуваються носить не системний характер. Тому актуальним завданням є визначення напрямів дослідження змін, спричинених цифровими технологіями, їх рушійних сил, процесів впровадження їх результатів тощо. Метою підготовки цієї статті є визначення певного кола напрямків наукових досліджень щодо цифрової трансформації публічного управлінням виходячи з уявлень про дослідження у цій сфері, що представлені у наукових публікаціях зарубіжних країн. Проаналізовано велику кількість наукових публікацій у зарубіжних країнах, переважно за останні 5 років, в яких було розглянуто різні аспекти досліджень цифрової трансформації публічного управління. Визначені певні особливості теоретичних та емпіричних підходів до аналізу цифрового розвитку держав та становлення новітніх системи публічного управління. Показано специфічні вектори впливу цифрових технологій на взаємодію органів влади із стейкхолдерами та громадянами, як споживачами цифрових публічних послуг. Аналіз досліджень з різних країн світу показав широкий спектр цифрової проблематики, яка знаходиться в центрі уваги науковців. Це дозволяє запропонувати певне бачення тих напрямків дослідження цифрової трансформації публічного управління, яким, з нашої точки зору, було б доцільно приділити увагу дослідників цифрового розвитку України. У висновку представлені 10 можливих напрямків подальших досліджень цифрової трансформації, які можуть надати корисні результати для реалізації політики цифрового розвитку України в майбутньому.Завантаження
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Посилання
Agostino, D., Arnaboldi, М., & Diaz Lema, M. (2021). New Development: COVID-19 as an Accelerator of Digital Transformation in Public Service Delivery. Public Money & Management, 41(1), 69-72. https://doi.org/10.1080/09540962.2020.1764206
AlNuaimi, B., Singh, S., Ren, S., Budhwar, P., & Vorobyev, D. (2022). Mastering Digital Transformation: The Nexus Between Leadership, Agility, and Digital Strategy. Journal of Business Research, 145, 636-648. https://doi.org/10.1016/j.jbusres.2022.03.038
Andersson, C., Hallin, A., & Ivory, C. (2022). Unpacking the Digitalisation of Public Services: Configuring Work During Automation in Local Government. Government Information Quarterly, 39(1), 10-18. https://doi.org/10.1016/j.giq.2021.101662
Arduini, D., Denni, M., Lucchese, M., Nurra, A., & Zanfei, A. (2013). The Role of Technology, Organization and Contextual Factors in the Development of E-Government Services: An Empirical Analysis on Italian Local Public Administrations. Structural Change and Economic Dynamics, 27, 177-189. https://doi.org/10.1016/j.strueco.2013.06.007
Banerjee, A., Duflo, E., Imbert, C., Mathew, S., & Pande, R. (2020). E-Governance, Accountability, and Leakage in Public Programs: Experimental Evidence from a Financial Management Reform in India. American Economic Journal-Applied Economics, 12(4), 39-72. https://doi.org/10.1257/app.20180302
Bannister, F., & Connolly, R. (2014). ICT, Public Values and Transformative Government: A Framework and Programme for Research. Government Information Quarterly, 31(1), 119-128. https://doi.org/10.1016/j.giq.2013.06.002
Cordella, A., & Paletti, A. (2019). Government as a Platform, Orchestration, and Public Value Creation: The Italian Case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409
Cordella, A., & Paletti, A. (2019). Government as a Platform, Orchestration, and Public Value Creation: The Italian Case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409
Das, A., Singh, H., & Joseph, D. (2017). A Longitudinal Study of E-Government Maturity. Information & Management, 54(4), 415-426. https://doi.org/10.1016/j.im.2016.09.006
DePaula, N., Dincelli, E., & Harrison, T. (2018). Toward a Typology of Government Social Media Communication: Democratic Goals, Symbolic Acts and Self-Presentation. Government Information Quarterly, 35(1), 98-108. https://doi.org/10.1016/j.giq.2017.10.003
Enang, I., Asenova, D., & Bailey, S. (2020). Identifying Influencing Factors of Sustainable Public Service Transformation: A Systematic Literature Review. International Review of Administrative Sciences, 88(1), 1-23. https://doi.org/10.1177/0020852319896399
Epstein, B. (2022). Two Decades of E-Government Diffusion Among Local Governments in the United States. Government Information Quarterly, 39(2), 15-27. https://doi.org/10.1016/j.giq.2021.101665
Feeney, M. K., & Brown, A. (2017). Are Small Cities Online? Content, Ranking, and Variation of US Municipal Websites. Government Information Quarterly, 34(1), 62-74. https://doi.org/10.1016/j.giq.2016.10.005
Feeney, M. K., & Welch, E. W. (2016). Technology-Task Coupling: Exploring Social Media Use and Managerial Perceptions of E-Government. The American Review of Public Administration, 46(2), 162-179. https://doi.org/10.1177/0275074014547413
Feeney, M., Fusi, F., Camarena, L., & Zhang, F. (2020). Towards More Digital Cities? Change in Technology Use and Perceptions Across Small and Medium-Sized US Cities. Local Government Studies, 46(5), 820-845. https://doi.org/10.1080/03003930.2019.1690993
Fischer, C., Heuberger, M., & Heine, M. (2021). The Impact of Digitalization in the Public Sector: A Systematic Literature Review. Zeitschrift für Public Policy, Recht und Management, 14 (1), 1-21. https://doi.org/10.3224/dms.v14i1.13
Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital Government and Public Management Research: Finding the Crossroads. Public Management Review, 20(5), 633-646. https://doi.org/10.1080/14719037.2017.1327181
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Journal of Management Studies, 58(5), 1159-1197. https://doi.org/10.1111/joms.12639
Haug, N., Dan, S., & Mergel, I. (2024). Digitally-induced change in the public sector: a systematic review and research agenda. Public Management Review, 26(7), 1963-1987.
Hellberg, A., & Gronlund, A. (2013). Conflicts in Implementing Interoperability: Re-Operationalizing Basic Values. Government Information Quarterly, 30(2), 154-162. https://doi.org/10.1016/j.giq.2012.10.006
Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital Innovation and Transformation: An Institutional Perspective. Information and Organization, 28(1), 52-61. https://doi.org/10.1016/j.infoandorg.2018.02.004
Jackson, S., & Wong, M. (2017). A Cultural Theory Analysis of E-Government: Insights from a Local Government Council in Malaysia. Information Systems Frontiers, 19(6), 1391-1405. https://doi.org/10.1007/s10796-016-9652-z
Jiang, X., & Ji, S. (2014). E-Government Web Portal Adoption: The Effects of Service Quality. E-Service Journal, 9(3), 43-60. https://doi.org/10.2979/eservicej.9.3.43
Jones, S., Irani, Z., Sivarajah, U., & Love, P. (2019). Risks and Rewards of Cloud Computing in the UK Public Sector: A Reflection on Three Organisational Case Studies. Information Systems Frontiers, 21(2), 359-382. https://doi.org/10.1007/s10796-017-9756-0
Kassen, M. (2019). Promoting Public Cooperation in Government: Key Drivers, Regulation, and Barriers of the E-Collaboration Movement in Kazak-?stan. International Review of Administrative Sciences, 85(4), 743-762. https://doi.org/10.1177/0020852317735595
Krotel, S. M. L. (2021). Digital Communication of Public Service Information and Its Effect on Citizens’ Perception of Received Information. International Journal of Public Administration, 44(2), 132-145. https://doi.org/10.1080/01900692.2019.1672182
Kuhlmann, S., & Heuberger, M. (2021). Digital Transformation Going Local: Implementation, Impacts, and Constraints from a German Perspective. Public Money & Management, 43 (2), 1-9. https://doi.org/10.1080/09540962.2021.1939584
Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J. (2014). The Management of Change in Public Organizations: A Literature Review. Public Administration, 92(1), 1-20. https://doi.org/10.1111/padm.12040
Kuk, G., & Janssen, M. (2011). The Business Models and Information Architectures of Smart Cities. Journal of Urban Technology, 18(2), 39-52. https://doi.org/10.1080/10630732.2011.601109
Kvitka, S. (2021). Digital Transformation in the Context of the Concept of «Long Waves» M. Kondratiev. Public Administration Aspects, 9(SI 1), 24-28. https://doi.org/10.15421/152155
Lember, V., Kattel, R., & Tonurist, P. (2018). Technological Capacity in the Public Sector: The Case of Estonia. International Review of Administrative Sciences, 84(2), 214-230. https://doi.org/10.1177/0020852317735164
Liste, L., & Sorensen, K. (2015). Consumer, Client, or Citizen? How Norwegian Local Governments Domesticate Website Technology and Configure Their Users. Information, Communication & Society, 18(7), 733-746. https://doi.org/10.1080/1369118x.2014.993678
Maeroe, A., Norta, A., Tsap, V. & Pappel, I. (2020). Increasing Citizen Participation in E-Participatory Budgeting Processes. Journal of Information Technology & Politics, 18(2), 125-147. https://doi.org/10.1080/19331681.2020.1821421
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining Digital Transformation: Results from Expert Interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., & Shamseer, L. (2021). The PRISMA 2020 Statement: An Updated Guideline for Reporting Systematic Reviews. Systematic Reviews, 10(89), 1-11. https://doi.org/10.1186/s13643-021-01626-4
Pors, A., & Pallesen, E. (2021). The Reorganization of the Bureaucratic Encounter in a Digitized Public Administration. Ephemera: Theory & Politics in Organization, 21(3), 17-41.
Schulz, D., & Newig, J. (2015). Assessing Online Consultation in Participatory Governance: Conceptual Framework and a Case Study of a National Sustainability-Related Consultation Platform in Germany. Environmental Policy & Governance, 25(1), 55-69. https://doi.org/10.1002/eet.1655
Tassabehji, R., Hackney, R., & Popovic, A. (2016). Emergent Digital Era Governance: Enacting the Role of the «Institutional entrepreneur» in Transformational Change. Government Information Quarterly, 33(2), 223-236. https://doi.org/10.1016/j.giq.2016.04.003
Toots, M. (2019). Why E-Participation Systems Fail: The Case of Estonia’s Osale.Ee. Government Information Quarterly, 36(3), 546-559. https://doi.org/10.1016/j.giq.2019.02.002
Twizeyimana, J., & Andersson, A. (2019). The Public Value of E-Government–A Literature Review. Government Information Quarterly, 36(2), 167-178. https://doi.org/10.1016/j.giq.2019.01.001
Vogl, T. M., Seidelin, C., Ganesh,B., & Bright, J. (2020). Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities. Public Administration Review, 80(6), 946-961. https://doi.org/10.1111/puar.13286
Young, M. M. (2020). Implementation of Digital-Era Governance: The Case of Open Data in US Cities. Public Administration Review, 80(2), 305-315. https://doi.org/10.1111/puar.13156
AlNuaimi, B., Singh, S., Ren, S., Budhwar, P., & Vorobyev, D. (2022). Mastering Digital Transformation: The Nexus Between Leadership, Agility, and Digital Strategy. Journal of Business Research, 145, 636-648. https://doi.org/10.1016/j.jbusres.2022.03.038
Andersson, C., Hallin, A., & Ivory, C. (2022). Unpacking the Digitalisation of Public Services: Configuring Work During Automation in Local Government. Government Information Quarterly, 39(1), 10-18. https://doi.org/10.1016/j.giq.2021.101662
Arduini, D., Denni, M., Lucchese, M., Nurra, A., & Zanfei, A. (2013). The Role of Technology, Organization and Contextual Factors in the Development of E-Government Services: An Empirical Analysis on Italian Local Public Administrations. Structural Change and Economic Dynamics, 27, 177-189. https://doi.org/10.1016/j.strueco.2013.06.007
Banerjee, A., Duflo, E., Imbert, C., Mathew, S., & Pande, R. (2020). E-Governance, Accountability, and Leakage in Public Programs: Experimental Evidence from a Financial Management Reform in India. American Economic Journal-Applied Economics, 12(4), 39-72. https://doi.org/10.1257/app.20180302
Bannister, F., & Connolly, R. (2014). ICT, Public Values and Transformative Government: A Framework and Programme for Research. Government Information Quarterly, 31(1), 119-128. https://doi.org/10.1016/j.giq.2013.06.002
Cordella, A., & Paletti, A. (2019). Government as a Platform, Orchestration, and Public Value Creation: The Italian Case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409
Cordella, A., & Paletti, A. (2019). Government as a Platform, Orchestration, and Public Value Creation: The Italian Case. Government Information Quarterly, 36(4), 101409. https://doi.org/10.1016/j.giq.2019.101409
Das, A., Singh, H., & Joseph, D. (2017). A Longitudinal Study of E-Government Maturity. Information & Management, 54(4), 415-426. https://doi.org/10.1016/j.im.2016.09.006
DePaula, N., Dincelli, E., & Harrison, T. (2018). Toward a Typology of Government Social Media Communication: Democratic Goals, Symbolic Acts and Self-Presentation. Government Information Quarterly, 35(1), 98-108. https://doi.org/10.1016/j.giq.2017.10.003
Enang, I., Asenova, D., & Bailey, S. (2020). Identifying Influencing Factors of Sustainable Public Service Transformation: A Systematic Literature Review. International Review of Administrative Sciences, 88(1), 1-23. https://doi.org/10.1177/0020852319896399
Epstein, B. (2022). Two Decades of E-Government Diffusion Among Local Governments in the United States. Government Information Quarterly, 39(2), 15-27. https://doi.org/10.1016/j.giq.2021.101665
Feeney, M. K., & Brown, A. (2017). Are Small Cities Online? Content, Ranking, and Variation of US Municipal Websites. Government Information Quarterly, 34(1), 62-74. https://doi.org/10.1016/j.giq.2016.10.005
Feeney, M. K., & Welch, E. W. (2016). Technology-Task Coupling: Exploring Social Media Use and Managerial Perceptions of E-Government. The American Review of Public Administration, 46(2), 162-179. https://doi.org/10.1177/0275074014547413
Feeney, M., Fusi, F., Camarena, L., & Zhang, F. (2020). Towards More Digital Cities? Change in Technology Use and Perceptions Across Small and Medium-Sized US Cities. Local Government Studies, 46(5), 820-845. https://doi.org/10.1080/03003930.2019.1690993
Fischer, C., Heuberger, M., & Heine, M. (2021). The Impact of Digitalization in the Public Sector: A Systematic Literature Review. Zeitschrift für Public Policy, Recht und Management, 14 (1), 1-21. https://doi.org/10.3224/dms.v14i1.13
Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital Government and Public Management Research: Finding the Crossroads. Public Management Review, 20(5), 633-646. https://doi.org/10.1080/14719037.2017.1327181
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Journal of Management Studies, 58(5), 1159-1197. https://doi.org/10.1111/joms.12639
Haug, N., Dan, S., & Mergel, I. (2024). Digitally-induced change in the public sector: a systematic review and research agenda. Public Management Review, 26(7), 1963-1987.
Hellberg, A., & Gronlund, A. (2013). Conflicts in Implementing Interoperability: Re-Operationalizing Basic Values. Government Information Quarterly, 30(2), 154-162. https://doi.org/10.1016/j.giq.2012.10.006
Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital Innovation and Transformation: An Institutional Perspective. Information and Organization, 28(1), 52-61. https://doi.org/10.1016/j.infoandorg.2018.02.004
Jackson, S., & Wong, M. (2017). A Cultural Theory Analysis of E-Government: Insights from a Local Government Council in Malaysia. Information Systems Frontiers, 19(6), 1391-1405. https://doi.org/10.1007/s10796-016-9652-z
Jiang, X., & Ji, S. (2014). E-Government Web Portal Adoption: The Effects of Service Quality. E-Service Journal, 9(3), 43-60. https://doi.org/10.2979/eservicej.9.3.43
Jones, S., Irani, Z., Sivarajah, U., & Love, P. (2019). Risks and Rewards of Cloud Computing in the UK Public Sector: A Reflection on Three Organisational Case Studies. Information Systems Frontiers, 21(2), 359-382. https://doi.org/10.1007/s10796-017-9756-0
Kassen, M. (2019). Promoting Public Cooperation in Government: Key Drivers, Regulation, and Barriers of the E-Collaboration Movement in Kazak-?stan. International Review of Administrative Sciences, 85(4), 743-762. https://doi.org/10.1177/0020852317735595
Krotel, S. M. L. (2021). Digital Communication of Public Service Information and Its Effect on Citizens’ Perception of Received Information. International Journal of Public Administration, 44(2), 132-145. https://doi.org/10.1080/01900692.2019.1672182
Kuhlmann, S., & Heuberger, M. (2021). Digital Transformation Going Local: Implementation, Impacts, and Constraints from a German Perspective. Public Money & Management, 43 (2), 1-9. https://doi.org/10.1080/09540962.2021.1939584
Kuipers, B. S., Higgs, M., Kickert, W., Tummers, L., Grandia, J., & Van der Voet, J. (2014). The Management of Change in Public Organizations: A Literature Review. Public Administration, 92(1), 1-20. https://doi.org/10.1111/padm.12040
Kuk, G., & Janssen, M. (2011). The Business Models and Information Architectures of Smart Cities. Journal of Urban Technology, 18(2), 39-52. https://doi.org/10.1080/10630732.2011.601109
Kvitka, S. (2021). Digital Transformation in the Context of the Concept of «Long Waves» M. Kondratiev. Public Administration Aspects, 9(SI 1), 24-28. https://doi.org/10.15421/152155
Lember, V., Kattel, R., & Tonurist, P. (2018). Technological Capacity in the Public Sector: The Case of Estonia. International Review of Administrative Sciences, 84(2), 214-230. https://doi.org/10.1177/0020852317735164
Liste, L., & Sorensen, K. (2015). Consumer, Client, or Citizen? How Norwegian Local Governments Domesticate Website Technology and Configure Their Users. Information, Communication & Society, 18(7), 733-746. https://doi.org/10.1080/1369118x.2014.993678
Maeroe, A., Norta, A., Tsap, V. & Pappel, I. (2020). Increasing Citizen Participation in E-Participatory Budgeting Processes. Journal of Information Technology & Politics, 18(2), 125-147. https://doi.org/10.1080/19331681.2020.1821421
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining Digital Transformation: Results from Expert Interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., & Shamseer, L. (2021). The PRISMA 2020 Statement: An Updated Guideline for Reporting Systematic Reviews. Systematic Reviews, 10(89), 1-11. https://doi.org/10.1186/s13643-021-01626-4
Pors, A., & Pallesen, E. (2021). The Reorganization of the Bureaucratic Encounter in a Digitized Public Administration. Ephemera: Theory & Politics in Organization, 21(3), 17-41.
Schulz, D., & Newig, J. (2015). Assessing Online Consultation in Participatory Governance: Conceptual Framework and a Case Study of a National Sustainability-Related Consultation Platform in Germany. Environmental Policy & Governance, 25(1), 55-69. https://doi.org/10.1002/eet.1655
Tassabehji, R., Hackney, R., & Popovic, A. (2016). Emergent Digital Era Governance: Enacting the Role of the «Institutional entrepreneur» in Transformational Change. Government Information Quarterly, 33(2), 223-236. https://doi.org/10.1016/j.giq.2016.04.003
Toots, M. (2019). Why E-Participation Systems Fail: The Case of Estonia’s Osale.Ee. Government Information Quarterly, 36(3), 546-559. https://doi.org/10.1016/j.giq.2019.02.002
Twizeyimana, J., & Andersson, A. (2019). The Public Value of E-Government–A Literature Review. Government Information Quarterly, 36(2), 167-178. https://doi.org/10.1016/j.giq.2019.01.001
Vogl, T. M., Seidelin, C., Ganesh,B., & Bright, J. (2020). Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities. Public Administration Review, 80(6), 946-961. https://doi.org/10.1111/puar.13286
Young, M. M. (2020). Implementation of Digital-Era Governance: The Case of Open Data in US Cities. Public Administration Review, 80(2), 305-315. https://doi.org/10.1111/puar.13156
Переглядів анотації: 939 Завантажень PDF: 490
Опубліковано
2024-09-30
Як цитувати
Квітка, С., Корсун, В., & Магиляс, Ю. (2024). Цифрова трансформація публічного управління: перспективні на-прямки досліджень. Аспекти публічного управління, 12(3), 50-58. https://doi.org/10.15421/152437
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